Terms and Conditions of Sale

These General Terms and Conditions of Sale govern the sale of products through the website https://belfershop.eu/ by BEL-FER DI BELOTTI OTTAVIO & C. S.N.C., located at Via Virgilio 1 – 24060 Gorlago (BG) | C.F. – Tax Code (C.F.) 01348140169 – registered with the Business Registry of Bergamo under number 01348140169 REA 198551 | share capital €10,000 fully paid in | email: ordini@belfershop.eu, authorised to carry out all necessary operations for online product sales through this website.

The Buyer declares that he/she accepts the General Terms and Conditions of Sale in effect as of the date on which the order was purchased. BEL-FER reserves the right to modify, at any time, the Terms and Conditions of Sale published on this website, without prior notice to users. Such modifications shall apply solely to orders placed after the date of their publication.

BEL-FER DI BELOTTI OTTAVIO & C. S.N.C., (tax code and VAT number: IT 01348140169), with registered office at Via Virgilio 1 – 24060 Gorlago (BG), is the owner of this website and the “BEL-FER” trademark, as well as the intellectual property rights present on the site, as further specified below.

The purchase of products through the website is allowed both to the Buyer who qualifies as a Consumer under Article 3, paragraph 1, letter A of the Consumer Code, and to those who do not have such qualifications. To be able to place orders on this website, the Buyer must be of legal age (18 years old).

Any communication related to products, including complaints, reports, requests for more information, etc., must be sent to the e-mail address ordini@belfershop.eu or, alternatively, by regular mail or registered mail to the following address:

BEL-FER DI BELOTTI OTTAVIO & C. S.N.C.
Via Virgilio 1
24060 Gorlago (BG)

For information regarding orders and products, it is possible to contact Customer Service at the following phone number: +39 035 951232.
Customer Service is also available via WhatsApp by clicking on the designated “chat with us” icon.

Purchase Methods

The products available on the website can be purchased by adding them to a virtual shopping cart.

To complete the order, the Buyer must proceed with placing the order on the website following the instructions that will progressively appear on the screen during the purchasing process. Before the order is submitted, the Buyer can view the shopping cart and potentially modify the quantity of products therein, visualising the total price resulting from the sum of the products as well as an initial estimate of the shipping costs and delivery times. On this initial screen, it is also possible to enter coupon codes to be applied for additional discounts to the items in the cart.
Subsequently, a screen will appear in which the Buyer can enter his/her details to complete the order (such as personal information, billing and shipping details, e-mail address, and phone number), as well as view the final shipping costs based on the provided address and choose the desired payment method.
In order to submit the order, the Buyer must indicate, by checking the box, that he/she has read the privacy policy and authorises the processing of personal data in order to proceed with the purchase, that he/she has read and accepted the “General Terms and Conditions of Sale”, and that she/she has read and accepted the contents of the “Craftsmanship” page. The Buyer is therefore invited to read these informational documents carefully before accepting them.

Once the order has been submitted, the Buyer will receive an order confirmation at the e-mail address provided during purchase, which contains a summary of the products ordered, the shipping details, and the payment information.

With receipt of the order confirmation e-mail, the contract will be considered finalised.

For registered users, order details can also be viewed through the personal section of the website under “My Orders”.

Products that have been ordered and information associated with the order can be modified by sending a specific request to the e-mail address ordini@belfershop.eu, provided that the request is submitted before the package has been shipped.

Upon completion of the received order and 14 days after delivery, so as to allow Consumers to exercise the right of withdrawal if they so choose, the order will be archived in the Seller’s computer archives in accordance with the law.

In the event that discounted products are available on the website, the product page will indicate the full price prior to application of the discount, the percentage of the discount, and the final discounted price.

The Seller reserves the right to refuse or cancel orders from Buyers with whom there is an ongoing legal dispute or who have already violated these General Terms and Conditions of Sale in relation to a previous order.

The Seller has implemented all technical measures necessary for updating the online product catalogue according to warehouse availability. Nevertheless, technical errors cannot be ruled out, which may lead to incorrect information regarding product availability. In the event that a product is unavailable at the time of order, the Seller will promptly inform the Buyer and refund the amount already paid by the Buyer at the time of order submission using the same payment method as that used for the purchase.

Payments

The following payment methods are accepted on the website:

• PayPal
• Wire Transfer

If the Buyer chooses to pay via wire transfer, a confirmation e-mail containing the IBAN coordinates for payment and the order ID code to be included in the payment reference will be sent. The Buyer must arrange the wire transfer within 10 days after submission of the order or the order will be cancelled. The order will be shipped once the amount is credited to the Seller’s bank account.

Payments made through PayPal will be governed by the contractual terms and conditions agreed upon between the Buyer and PayPal.
The Seller will proceed with the shipment of the products after receiving confirmation of the successful full payment made by the Buyer. In the event of unsuccessful payment, the Seller will send an e-mail to the Buyer inviting them to make the payment within 10 days of receipt of the e-mail, even through a different payment method than the one chosen during the order, informing the Buyer that, in the case of non-payment within the specified time frame, the contract will be considered terminated according to the law, and the order will be cancelled.

In the event of delayed payment, delivery times may be subject to variation.

Taxes and Duties

The prices indicated on the website include VAT tax and indirect taxes, but they do not include shipping costs, which are calculated before the order is confirmed.

For international orders, the Buyer is responsible for the payment of all duties, taxes, fees, extra costs, and customs charges required for whatever reason, that may be imposed by law in the destination country. Therefore, the Buyer is encouraged to inquire with the relevant authorities so as to be aware of any extra applicable taxes in the recipient’s country. It is important to note that lack of awareness regarding these additional costs will not be considered grounds for terminating the contract.

Shipping and Delivery

The information regarding availability and delivery times provided at the time of order completion is purely indicative and not binding for the Seller.

Shipping costs vary based on the weight of the package and the destination. The amount is visible at the time of order confirmation, after entering the shipping address.

The Seller ships worldwide, using both national and international couriers that may vary depending on specific needs and requirements.

If the destination country is not listed in the nations available for delivery, the user is invited to contact customer support through one of the contact methods provided on the website.

Shipments to the rest of the world require 5 days to prepare the package. The remaining delivery time will depend on the courier handling the order.

During holiday seasons, or promotional activities, delivery times may experience delays.

The Seller vows to adhere to the indicated timelines and, regardless, to ensure delivery within a maximum period of 30 days from the contract’s conclusion.

In the event that the Buyer qualifies as a Consumer according to Article 3, paragraph 1, letter A of the Consumer code, the Buyer grants the Seller an additional delivery period for the products if delivery has not been made within the 30 days mentioned in the previous section. If the products are not delivered within the granted additional period, the Consumer has the right to terminate the contract under Article 61 of the Consumer Code. The Consumer is not obliged to grant an additional period to the Seller if the Seller has expressly refused to deliver the products, or if meeting the delivery deadline is considered essential given the circumstances surrounding the contract’s conclusion, or if the Consumer has informed the Seller prior to conclusion of the contract that delivery by or on a specific date is essential. In all these cases, the Consumer has the right to terminate the contract. In the event of termination, the Seller will provide a full refund of the amount already paid by the Consumer.

The risk of loss or damage to products, due to causes not attributable to the Seller, is transferred to the Consumer only when the Consumer, or a third party designated by the Consumer and different from the courier, physically takes possession of the goods.

The Seller shall not be liable for any delays that are unforeseeable or not attributable to the Seller.

Upon shipment, the Seller will send and e-mail to the Buyer confirming the delivery of the package to the courier, providing the courier’s details and the tracking number for monitoring the shipment’s progress.

If a refund of shipping expenses is necessary for a product within an order containing multiple products, the refunded amount will be proportional to the cost of each product.

Right of Withdrawal

In the event that the Buyer qualifies as a Consumer according to Article 3, paragraph 1, letter A of the Consumer Code, he/she has the right to withdraw from this contract, even without stating the reason, within 14 (fourteen) days of the delivery of the products.

To exercise the right of withdrawal, the Consumer must send an explicit request to the Seller via e-mail to ordini@belfershop.eu.com, or via registered mail with return receipt to the following address:

BEL-FER DI BELOTTI OTTAVIO & C. S.N.C.
Via Virgilio 1
24060 Gorlago (BG)

Following the communication mentioned in the previous section, the Consumer will receive an e-mail confirming the right of withdrawal, along with instructions for returning the product, which must be done within 14 days of the aforementioned notice of withdrawal. The deadline is met if the Consumer sends back the goods before the end of the 14-day period.

The purchased product must be returned intact, free from signs of wear, and with all of its components. If this is not the case, the Seller reserves the right to deduct an amount equivalent to the decrease in the value of the returned product from the refund. In the event that the refund has already been processed by the Seller, the Seller will inform the Consumer of the amount that needs to be reimbursed due to the decrease in the value of the product and provide the necessary payment details. The Consumer is, therefore, advised not to handle the product beyond that which is strictly necessary in order to assess its characteristics, nature, and functionality, making sure to carefully repackage it with protective packaging to ensure its integrity during transport in case of return.

The shipping costs, along with any applicable taxes and duties, for the return of the products is the sole responsibility of the Consumer, who is free to autonomously select his/her preferred courier for the transport.

If the Consumer exercises his/her right to withdraw from this contract, subject to the conditions outlined in the preceding sections, the Seller will refund all amounts paid by the Consumer, including shipping costs, using the same payment method used by the Consumer for the initial transaction, unless a different payment method is expressly agreed upon. Any additional charges resulting from the choice of a different payment method will be the responsibility of the Consumer. Additionally, the Consumer will not be refunded any extra costs incurred due to his/her choice of a different courier that is less expensive than the standard delivery option offered.
The refund will be processed after the Seller receives the returned products or after the Consumer provides proof of having shipped the products, or regardless within 14 days of the date that the Seller is informed of the Consumer’s decision to withdraw from the contract.

Legal Warranty

In the event that the Buyer qualifies as a Consumer under Article 3, paragraph 1, letter A of the Consumer Code, he/she is entitled to the Legal Warranty for any lack in conformity of the product that occurs within two years of the date of delivery to the Consumer.

The following qualify as a lack in conformity:
a) the product does not correspond to the contractual description, type, quantity, or quality and lacks the functionality, compatibility, interoperability, or other features as specified in the sales contract;

1. b) the product does not meet the specific usage requirements intended by the Consumer, provided that the Consumer communicated this usage to the Seller no later than when the sales contract was concluded and that the Seller accepted it;
2. c) the product is not supplied with all the accessories and instructions, including those related to installation, as specified in the sales contract.

Therefore, defects, malfunctions, or damage to the product, including accidental damage, caused by the Consumer or resulting from improper use or failure to follow the washing or maintenance instructions indicated on the package or attached to the product, are not covered by the legal warranty.

The Consumer must report any defects or lack of conformity within the legally prescribed period of two months from the discovery, attaching any relevant photographic documentation, via e-mail to ordini@belfershop.eu

Upon evaluating the defects or non-conformity of the sold product, the Seller will authorise the Consumer to return the item under warranty for subsequent repair or, if this is not possible, for replacement. The Seller will provide specific return instructions via e-mail. The Consumer is responsible for covering the return shipping costs. Acceptance of the returned product does not automatically imply the Seller’s acknowledgement of the reported conformity issues, as the Seller reserves the right to verify the issues upon receipt of the returned item.

In the event of defects or non-conformities, the Consumer has the right to have the product repaired or replaced by the Seller at the Seller’s expense. If this is not possible, or turns out to be economically disproportionate, the Consumer may opt for a price reduction or contract termination.
Repair or replacement will be handled by the Seller, at no cost to the Consumer. This will be done within a reasonable time frame from the moment the Consumer reported the conformity issue, ensuring no inconvenience to the Consumer and taking into account the nature of the product and the purpose for which the Consumer intended to use it.

The Consumer is not required to pay anything for the regular use of the replaced item during the period before its replacement.
Specifically, the Consumer has the right to a price reduction or termination of the contract in the event of the following:

• The Seller has not carried out the repair or replacement;
• A lack of conformity persists despite the Seller’s attempt to restore the product’s conformity;
• The lack of conformity is so severe that it justifies an immediate price reduction or termination of the sales contract;
• The Seller states, or it is clearly evident from the circumstances, that he/she will not restore the product’s conformity within a reasonable time frame or without significant inconvenience to the Consumer.

The price reduction will be proportional to the decrease in value of the product compared to a conforming product.

The Consumer must exercise his/her right to terminate the sales contract by directly notifying the Seller through a statement which expresses his/her intention to terminate the sales contract.

If the lack of conformity only affects some of the products delivered in accordance with the sales contract, and there is still reason for terminating the sales contract, the Consumer can terminate the contract specifically for the non-conforming products and those purchased together with the non-conforming products if it is not reasonable to assume that the Consumer has an interest in keeping the non-defective products.

If the Consumer fully terminates the sales contract or does so in a limited fashion for some of the products delivered under the sales contract,:

• a) the Consumer must return the product to the Seller at the Seller’s expense, and
• b) the Seller must refund the price paid for the product to the Consumer upon receipt of the product or upon receiving evidence from the Consumer that he/she has returned or shipped the product.

The Consumer does not have the right to terminate the contract if the lack of conformity is minor. It is the Seller’s responsibility to prove the minor nature of the defect.

In the event of contract termination, upon return of the product or upon receiving proof of shipment, the Seller will refund the full amount paid by the Consumer, including shipping costs, using the same payment method used by the Consumer for the initial transaction, unless a different payment method is expressly requested.

The Legal Warranty does not apply in the event that the differences between the products received after purchase and the photographs and descriptions displayed on the website are not substantial.

In the event that the Buyer does not legally qualify as a Consumer, the regulations outlined in Articles 1490, and following, of the Civil Code apply.

Intellectual Property

All trademarks, names, graphics, designs, images, texts, patterns, and logos present on the website, as well as the design and graphical interface of the website, remain the exclusive property of Bel-Fer. The purchase of products does not include any transfer of ownership of the respective intellectual property rights.
The content present on the website cannot be reproduced or used in any way without the prior written consent of Bel-Fer.

Protection of Privacy

Upon placing a purchase order for products, the Buyer acknowledges that his/her personal data will be used by the Seller exclusively for the execution of the contract and related legal obligations. Any additional purposes, such as marketing activities or the receipt of newsletters, require prior and optional explicit consent, which does not impede the conclusion of the sales contract. All information regarding the processing of user data on the website, including that of Buyers, can be found at the following link: Privacy Policy – Bel-Fer

Payment data will not be handled directly by the Seller, but by third-party providers, who ensure high security standards and the proper and lawful processing of data.

Complaints and Alternative Dispute Resolution

All complaints on the part of the Consumer can be sent to the following address: ordini@belfershop.eu or via the specific WhatsApp channel.

The Seller’s representatives will handle complaints as quickly as possible, guaranteeing a response within 30 days of receipt.

In the event that the Buyer qualifies as a Consumer according to Article 3, paragraph1, letter A of the Consumer Code, he/she still has the right to use the European Online Dispute Resolution (ODR) platform to attempt an out-of-court resolution of the dispute.

This platform, managed by the European Commission under Directive 2013/11/EU and EU Regulation No. 524/2013, ensures an impartial system for resolving disputes related to contractual obligations arising from online sales or service contracts between a consumer residing in the European Union and a professional operating within the European Union through the intervention of an impartial third-party authorised to handle Alternative Dispute Resolution (ADR).
For more information and to access the platform, please use the following link: https://ec.europa.eu/odr

Applicable Law and Jurisdiction

These General Terms and Conditions and any contract entered into with the Buyer are governed by Italian law, subject to the application of European regulations and international treaties, where applicable, as well as national legislation protecting consumers.

For any dispute regarding the interpretation, execution, validity, or effectiveness of these General Terms and Conditions and any contract entered into with the Buyer, the Court of Bergamo will have jurisdiction, with the exception of that which is specified in the Consumer Code as described in the following section.

In the event that the Buyer qualifies as a Consumer according to Article 3, paragraph 1, letter A of the Consumer Code, the competent court for any dispute will be the one in the place of residence or domicile of the Consumer, if located in Italy.